Terms of Service

XoraPro is built and run by M/s N.P. Xora Private Limited, a company registered in Nepal. Where these terms say we or us, that is the company.

• Company Registration Number: 387740/82/83
• PAN: 623570591
• Email: support@xorapro.com

Where these terms say you, that is the business that opens the account. If you are inside someone else's business as an employee or their accountant, these terms apply to you as well, but the party to the agreement is the business that opened the account.

Using XoraPro means you accept these terms. If you do not accept them, do not use it.

XoraPro is business software. It helps you bill, track stock, run payroll, keep your books and prepare the paperwork Nepal's tax and labour rules ask for.

It is not an accountant, a lawyer or a tax adviser. It adds up your numbers and fills in forms. Whether those numbers are right, which rules apply to your business, and when a filing is due remain yours.

Tax, VAT and payroll rates change when Nepal's law changes. We work to keep them current, but we cannot guarantee that a rate used in any given fiscal year is correct. Check the figures with your own accountant before you run payroll and before you file. This is a condition of use, not a suggestion.

• Give accurate details when you open the account, and correct them when they change.
• Keep your own sign-in secure. Do not hand your password, passkey or the code sent to your phone to anyone else.
• You decide who else gets into your account and what they may see or change. Access you give to a member of staff or to your accountant stays your responsibility.
• Tell us at support@xorapro.com as soon as you suspect a sign-in has been misused.

Everything you put into XoraPro remains yours. We hold and process it on your behalf so the system can do what you ask of it.

We do not sell your business data and we do not use it for advertising. The full account of what goes where is in the Privacy Policy.

You can export your data at any time, including when you close the account. How long we keep it afterwards is set out in the Privacy Policy.

• Use XoraPro for anything unlawful, or to defraud anyone.
• Create false invoices or false records, or use the system to conceal real trade.
• Try to reach another business's data, or attempt to get around a security control.
• Put personal details of someone into the system when you have no right to hold them.
• Load the system in a way that degrades it for other users.

If we find any of this happening we may suspend the account. We will tell you why.

XoraPro will not let you delete a posted invoice, receipt or journal entry. A mistake is corrected with a credit note, a debit note or a reversing entry. The original stays, the correction stays, and both are visible.

This is deliberate. The Computerized Invoicing Procedure, 2072 requires that data once entered into the database cannot be deleted, and that corrections are made by record rather than by erasure. Software that allows deletion is not certified by the Inland Revenue Department.

So closing your account is not the same as erasing your whole record. What stays, and for how long, is in the Privacy Policy.

• Current prices are at xorapro.com/#pricing. Prices are in Nepali rupees.
• Where VAT applies it is shown separately and appears on your invoice.
• A free trial runs for the period stated when you signed up. We tell you before it ends.
• A paid plan runs month to month. You can stop at any time, and the service runs to the end of the period you have already paid for.
• If we change a price we give at least thirty days of notice. The lifetime price given to the Founding 99 is excluded from this; it does not change.

We may suspend an account for non-payment. We warn you first, and even while it is suspended you can still export your data.

XoraPro is an internet service. We work to keep it running, but we do not promise it will always be available and we do not guarantee any particular uptime figure.

There are many reasons it can stop, and some of them are outside our control: your internet service, the power supply, your own device, or the infrastructure of the other companies we run on. We cannot take responsibility for an interruption with that cause.

When we have to stop the service for planned maintenance we give notice where we can, and we try to pick a time when Nepal is not trading.

Read this section carefully. No business should rest its entire ability to trade on a single online system, ours or anyone else's.

On a day when XoraPro is not working your shop still opens, customers still come and goods still move. You need a plan for that day. At a minimum:

• Keep a way to record sales while the system is down, even on paper, and enter them afterwards.
• Export your data regularly and keep a copy yourself. The export is built in and costs nothing.
• Know your own tax and VAT deadlines. Do not depend only on the system to remind you.
• Have a fallback for power and internet. In Nepal this is not an unusual thing to plan for.
• Have your accountant check payroll and tax figures, every time.

These are yours to do. We cannot do them on your behalf, and we cannot accept responsibility for a loss that follows from them not being done.

We are responsible for this: applying reasonable technical and organisational measures to keep your data safe, handling it only as the Privacy Policy says, and meeting the duties Nepali law places on us.

We are not responsible for this: a wrong figure entered by you or your staff, a filing that is wrong or late, misuse of your own sign-in, or the interruptions outside our control described in section 8.

Liability that the law does not allow us to limit, such as for deliberate wrongdoing or fraud, is not limited here and cannot be.

Otherwise, our total liability on any claim will not exceed what you paid XoraPro in the twelve months before the claim arose. We are not liable for indirect loss, lost profit, lost business or lost reputation.

This limit is not only there to protect us. It is part of what makes it possible to offer the software at a price a small business can pay. It is better said than hidden.

• You can close your account at any time.
• We may close it if section 5 is breached, or if fees go unpaid for a long time. We will say why.
• Before we close one we give reasonable time to export the data.
• Records the law requires us to keep stay for the required period. See the Privacy Policy.

When we change these terms we publish the new version on this page and change the effective date. If a change materially affects you we tell you by email or inside the app.

If you do not accept a change you can close the account. Old versions are available on request from support@xorapro.com.

These terms are governed by the law of Nepal, and the courts of Nepal have jurisdiction over any dispute.

Before going to court, write to support@xorapro.com. Most things are settled by talking, and we would rather settle them that way.

If a court finds one section unenforceable, the rest of these terms continue to apply.

• support@xorapro.com
• M/s N.P. Xora Private Limited, Nepal

For anything about privacy see the Privacy Policy, and for anything about security see the Security page.